Frequently Asked Questions

Where are you located and far do you service?

Shade Sail Services is based in Tyabb, along the Mornington Peninsula in Victoria. We are proud to say we service Victoria wide

Can you take down my shade sail and clean it?

Absolutely. Our installers are able to take down your existing shade sail(s) and transport it to our warehouse here in Tyabb for a clean and assessment for any possible repairs.
We use an environmentally friendly soaking process and specialised equipment to remove ingrained dirt, moss, mould and lichen. We do not use harsh detergents or abrasive scrubbing that can cause degradation of the sail or cover over time.

How long will my new shade sail last?

We recommend regular maintenance on your new shade sail approximately every 6 to 12 months. Cleaning and repairing your shade sail can extend the lifespan to last 10 to 15 years or more.

How secure is my shade sail?

New shade sails: With our extensive knowledge and training, our team ensures that the installation process, quality of materials including posts and fixtures, and any required engineering reports and computations are provided and noted prior to your shade sail being installed.
In saying that, your shade sail is structurally designed to be very secure.
Existing shade sails: If your shade sail has been installed by a previous company, we cannot be certain that your shade sail is structurally sound. If you notice the need to improve the installation of your shade sail, we will be there to assist you.

Does my shade sail come loose or make noise in harsh weather conditions?

Shade sails are tensioned securely to ensure they don’t flap or come loose in harsher weather conditions. However, we cannot promise that the shade sail will sustain extremely bad weather.
If your shade sail becomes a safety issue, we ensure to treat it as priority to fix this for you.
If your shade sail is installed on your roof, we ensure that our fixtures are elevated enough to ensure your shade sail does not rub against any gutters that may cause noise or further damage to your property or shade sail.

How do I know if I need a new shade sail?

Is your existing shade sail looking worse for wear, feeling thin to touch, full of holes or rips, have any other visible damages, or have been installed for over 10 to 15 years?
Well, you may need a new shade sail (Remake / Replacement).
Our team can organise an assessment of your shade sail and advise our recommendations on your next steps and provide a free quotation for replacement.

Does my shade sail have warranty?

We provide a warranty for all new shade sails for the duration of 12 months for any manufacturing issues. Our warranty does not extend to natural causes such as extreme storms which can cause damage. In this instance, you will be covered by your home and contents insurance for any repairs or replacement.

Is there any formula on the difference between the high and low poles to ensure optimal twist?

The low posts are the North and South points to provide maximum shade protection in the summer months when the sun rises higher. In the winter months when the sun is lower, it allows the sun to come under the sail and heat up/dry out the area. It also cuts a rectangular sail into 2 triangles so that when it rains or hails, the water should run off to the shorter points and not belly out.

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