Frequently Asked Questions

Where are you located and far do you service?

Shade Sail Services is based in Tyabb, along the Mornington Peninsula in Victoria.

Can you take down my shade sail and clean it?

Shade Sail Services provides a maintenance service in which includes; taking down your shade sail, soaking and thoroughly cleaning your shade sail here at our warehouse in Tyabb, assessing and completing any possible repairs, and re-installation.

We also offer storage here at our warehouse if you choose to do so.

How long will my new shade sail last?

We recommend regular maintenance on your new shade sail approximately every 6 to 12 months. Cleaning and repairing your shade sail can extend the lifespan to last 10 to 15 years or more.

How secure is my shade sail?

New shade sails: With our extensive knowledge and training, our team ensures that the installation process, quality of materials including posts and fixtures, and any required engineering reports and computations are provided and noted prior to your shade sail being installed.
In saying that, your shade sail is structurally designed to be very secure.
Existing shade sails: If your shade sail has been installed by a previous company, we cannot be certain that your shade sail is structually sound. If you notice you need any recommendations to improve the installation of your shade sail, we will be there to assist you.

Does my shade sail come loose or make noise in harsh weather conditions?

Shade sails are tensioned securely to ensure they don’t flap or come loose in harsher weather conditions. However, we cannot promise that the shade sail will sustain extremely bad weather.
If your shade sail becomes a safety issue, we ensure to treat it as priority to fix this for you.
If your shade sail is installed on your roof, we ensure that our fixtures are elevated enough to ensure your shade sail does not rub against any gutters that may cause noise or further damage to your property or shade sail.

How do I know if I need a new shade sail?

Is your existing shade sail looking worse for wear, feeling thin to touch, full of holes or rips, have any other visible damages, or have been installed for over 10 to 15 years?
Well, you may need a new shade sail (Remake / Replacement).
Our team can organise an assessment of your shade sail and advise our recommendations on your next steps and provide a free quotation for replacement.

Does my shade sail have warranty?

We provide a warranty for all new shade sails only for the duration of 12 months.

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